Dear Valued Guest,
Following the government’s recent announcement regarding the restriction on non-essential travel, we wanted to reach out regarding your upcoming booking.
Sadly, whilst our park remains open, we are cognisant of the advice from the government not to undertake non-essential travel. The other new rules and regulations also mean we are unable to offer you the full range of facilities that we normally have on offer. All our park activities and facilities have had to close. Social distancing is also required.
While the situation is out of our hands, we are deeply sorry that you can’t take your holiday in our park as you had anticipated, as we love to share the fun and adventure that our guests have with us.
This is an incredibly challenging time for all of us, but we’re in it together. We cannot wait until we can once again welcome you to our fully operating park.
During this time, we are asking that you help us to help you!
We are aware that you are likely to want to transfer, roll over or cancel your booking. This is understandable but it would be great if you would consider changing your booking to a later date or accepting a twelve-month credit or simply roll over your booking.
This will help us in navigating this difficult period and be there for you once we are through this unprecedented situation. By this time, we will all be needing a well-earned break!
As you will appreciate, we are receiving a large volume of calls and emails. This means there might be delays responding to you.
So, in order to best process your enquiry, we kindly ask that you please complete the form and email it to us at email@example.com. This will greatly assist us during this challenging time and help us to respond to your enquiry as quickly as possible.
We will also endeavour to update our digital channels, including social media, about the situation.
We thank you for your assistance during this very challenging period.
Denis, Robyn and Cathie
Your BIG4 Bright Holiday Park